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2013-05-22 13:25:37 (0 comments, 0 reshares, 0 +1s)

My latest upload : How to acquire patients on @SlideShare slideshare.net/paulroemer/how…

2013-05-21 19:05:01 (0 comments, 0 reshares, 0 +1s)

my new post...Could a Zagat-type Patient Satisfaction Rating Work? 

2013-05-20 19:23:29 (0 comments, 0 reshares, 0 +1s)

My weekend post in case you missed it...my new post...Why Satisfying Patients is Dysfunctional 

2013-05-14 00:38:15 (0 comments, 0 reshares, 0 +1s)

my newest blog...Will Showing Initiative Get you Voted Off The Island? 

2013-05-13 13:44:16 (0 comments, 0 reshares, 0 +1s)

36,849 have viewed my Slideshare presentations on healthcare...might be worth a look

2013-05-10 14:30:11 (0 comments, 0 reshares, 0 +1s)

my newest post...Patient Satisfaction: Defenseless in the Battle of Wits 

2013-05-09 15:17:53 (0 comments, 0 reshares, 0 +1s)

my Thursday post...Patient Satisfaction: How Many Days Ago Was Sunday? lnkd.in/r9abW3

2013-05-08 20:57:23 (0 comments, 0 reshares, 0 +1s)

My new post...Patient Satisfaction: When you are in a hole, stop digging lnkd.in/_p_4ZK

2013-05-06 17:43:09 (0 comments, 0 reshares, 0 +1s)

my new post...The Downside of Patient Experience
... http://ow.ly/kKXhV 

2013-04-30 15:07:28 (0 comments, 0 reshares, 0 +1s)

my newest post...Patient Experience: Is it worse than your cable company? lnkd.in/pFZFSb

2013-04-27 22:06:28 (0 comments, 0 reshares, 1 +1s)

My newest post...Why not Improve Satisfaction Instead of Measuring it? lnkd.in/rzPPhN

2013-04-25 16:30:18 (0 comments, 0 reshares, 0 +1s)

My new post...9% of Hospitals Have a Patient Satisfaction Plan, does yours? lnkd.in/QsCPgt

2013-04-24 17:08:22 (0 comments, 0 reshares, 0 +1s)

My new post...The Stilleto Theory of Improving Patient Satisfaction lnkd.in/YMUGdF

2013-04-21 22:02:03 (1 comments, 0 reshares, 0 +1s)

If you mess with Boston, they will close the city and hunt you down. Sounds like a good plan for other cities.

2013-04-20 17:52:40 (0 comments, 0 reshares, 0 +1s)

my newest post...Patient Satisfaction: Still buying Data and Coaching, Why?... http://ow.ly/kfTbP 

2013-04-19 14:30:21 (0 comments, 0 reshares, 0 +1s)

my new post...What if hospital business models weren’t so tribal?... http://ow.ly/ke3YG 

2013-04-19 01:35:25 (0 comments, 0 reshares, 0 +1s)

My PowerPoint deck on SlideShare: Should you meet meaningful use? The presentation is 3 years old but still relevant. http://ow.ly/kd0E4 

2013-04-15 19:42:37 (0 comments, 1 reshares, 1 +1s)

my newest post...Why Patients Leave... ow.ly/k4AWS

2013-04-12 15:05:37 (0 comments, 0 reshares, 0 +1s)

for your consideration and comment...Patient Satisfaction: The fallacy of CRM and Call Centers lnkd.in/8Dtxjm

2013-04-10 19:01:16 (0 comments, 0 reshares, 0 +1s)

My new post...Patients are a lot like little thunderstorms.... 

2013-04-10 11:50:04 (0 comments, 0 reshares, 0 +1s)

My newest post...Patients are a lot like little thunderstorms.... http://ow.ly/jVnQs 

2013-04-09 15:11:53 (0 comments, 0 reshares, 0 +1s)

It pays to know your patient's expectations before trying to meet them...Dinner’s warm, it’s in the dog http://ow.ly/jTxWV 

2013-04-08 14:16:23 (0 comments, 0 reshares, 0 +1s)

my newest post...How Medical Dummies Can Improve Patient Satisfaction... ow.ly/jQSnn

2013-04-04 13:23:09 (0 comments, 0 reshares, 0 +1s)

Today's question...What exactly is Patient Experience 2.0?... http://ow.ly/jJTWM 

2013-04-04 12:44:54 (0 comments, 0 reshares, 0 +1s)

my newest post...What is Total Quality of Patient Encounter–TQE? lnkd.in/7svJav

2013-04-03 17:48:40 (0 comments, 0 reshares, 0 +1s)

my newest post...What is Total Quality of Patient Encounter–TQE? lnkd.in/7svJav

2013-04-02 14:57:02 (0 comments, 0 reshares, 0 +1s)

No consultants were harmed writing this post...Satisfy Your Patients--Close Your Call Centers...http://ow.ly/jFq0A 

2013-04-02 13:59:14 (0 comments, 0 reshares, 0 +1s)

100 readers needed to hit 70,000!...My newest post...Crowdsourcing–The Patient is in charge lnkd.in/r7E3bq

2013-04-01 16:26:43 (0 comments, 0 reshares, 0 +1s)

http://healthcareitstrategy.com/2013/04/01/crowdsourcing-the-patient-is-in-charge/

2013-03-31 18:21:29 (0 comments, 0 reshares, 0 +1s)

something new...Reinventing Patient Satisfaction One Process at a Time...
 http://ow.ly/jBMrW 

2013-03-30 23:13:35 (0 comments, 0 reshares, 0 +1s)

for the artistically minded, one of my newest oil paintings... ow.ly/jB9Mf

2013-03-30 14:54:53 (0 comments, 0 reshares, 1 +1s)

Something to read before the games...The Physics of Patient Satisfaction... http://ow.ly/jAKai 

2013-03-28 21:24:14 (0 comments, 0 reshares, 0 +1s)

my new post...Just What is Patient Equity Management? ow.ly/jyxoB lnkd.in/kzh5Tx

2013-03-28 13:42:46 (0 comments, 0 reshares, 0 +1s)

My presentation 'Patient Equity Management" the next step up on Patient Experience Management  ow.ly/juObm

2013-03-27 15:43:57 (0 comments, 0 reshares, 0 +1s)

when projects fail--Project Management’s Fatal Flaw... http://ow.ly/jt50e 

2013-03-26 15:35:54 (0 comments, 0 reshares, 0 +1s)

Today's post...Patient Satisfaction--The Mathematics of Change... http://ow.ly/jqLO3 

2013-03-25 16:46:05 (0 comments, 0 reshares, 0 +1s)

my newest rant...Is Patient Experience Management abi-normal? http://ow.ly/joCLt 

2013-03-25 01:28:51 (0 comments, 0 reshares, 0 +1s)

my newest blog post...Without Controll--the Patient Dialog lnkd.in/rWY_M7

2013-03-23 13:11:25 (0 comments, 0 reshares, 0 +1s)

Without Controll--the Patient Dialog... http://ow.ly/jlCfs 

2013-03-20 13:55:13 (0 comments, 0 reshares, 0 +1s)

HealthSystemCIO published this one blog of mine...When EHR Strategies Become Non-strategic...http://ow.ly/jfhHK

2013-03-20 13:49:42 (0 comments, 0 reshares, 0 +1s)

HealthSystemCIO published this one of mine...

2013-03-20 12:10:31 (0 comments, 0 reshares, 0 +1s)

musings of a drive-by mind...Why Patient Satisfaction is like Spilt Tea...
 http://ow.ly/jf4si

2013-03-07 23:53:30 (0 comments, 0 reshares, 0 +1s)

Patient Expectations versus Patient Experience... lnkd.in/jegmwm

2013-03-06 22:19:28 (0 comments, 0 reshares, 0 +1s)

My newest post...Cliff Notes for Improving Patient Satisfaction... ow.ly/inMta

2013-02-21 21:51:00 (0 comments, 0 reshares, 0 +1s)

my newest post....Patient Experience Management–What would Oprah do? ow.ly/hVYnH

2013-02-18 22:23:20 (0 comments, 0 reshares, 0 +1s)

A little dissent can be a healthy thing...musings on patient experience... ow.ly/hPpR8

2013-02-17 20:08:30 (0 comments, 0 reshares, 0 +1s)

Something lite for your Sunday...My newest blog post on issues around patient experience management ow.ly/hMZ3Q

2013-02-06 14:53:46 (0 comments, 0 reshares, 0 +1s)

my newest post...Dinner’s warm, it’s in the dog–Patient Experience Management

2013-01-27 17:37:25 (0 comments, 0 reshares, 0 +1s)

in case you missed this- How to cure poor patient experience ow.ly/h6hbb

2012-11-06 14:29:22 (0 comments, 0 reshares, 1 +1s)

Let's say today is your first day as the new president. On your desk in the oval office are 3 envelopes and a note from the former president telling you to open one envelope each time you have a problem.

The economy goes in the tank. You open the 1st envelope and it reads "Blame your predecessor."

Time passes, and you cannot pass any legislation.  You open the 2nd envelope and it reads "Blame the Republicans."

Three years pass and 4 Americans are slaughtered in Libya.  Your attempt to blame it on a YouTube video makes you look lame.  You open the 3rd envelope and it reads,

"Prepare 3 envelopes"