CircleCount helps you better understand Google+

2013-03-27 22:19:08 (0 comments, 0 reshares, 0 +1s)

printable PDF's for facilitating a table top #CX Journey Mapping excersize

2013-02-11 17:04:26 (0 comments, 0 reshares, 1 +1s)

"93% say that improving CX is one of the top three priorities for the next two years, but only 37% are getting started with a formal CX initiative today" #cx   #crm   #customerservice  

2013-02-05 19:07:00 (0 comments, 0 reshares, 1 +1s)

Worthwhile article on one of our favorite subjects - Design Thinking

2013-02-04 17:00:41 (0 comments, 0 reshares, 3 +1s)

Customer Experience Journey Mapping Toolkit.    Great tool for facilitating your own Journey Mapping workshop activities  #CX   #CXO   #design

2013-01-07 18:33:07 (0 comments, 2 reshares, 3 +1s)

2013-01-03 20:40:49 (1 comments, 0 reshares, 2 +1s)

2012-10-15 19:19:24 (0 comments, 0 reshares, 2 +1s)

"Instead of MBO, churn or close rates, consider performance metrics aligned with the customer experience story board, customer engagement and peer scoring."

2012-10-15 15:49:08 (0 comments, 0 reshares, 3 +1s)

"People feel like they can't be creative because they can't draw," 

"It's not just about art. Innovation and creativity are interchangeable in this way. People need to have confidence in your ability to create and to be creative."

2012-10-11 19:12:57 (0 comments, 0 reshares, 1 +1s)

"You should ask your customers to work with you on developing potential solutions to their biggest pain points."

2012-09-07 18:54:13 (0 comments, 0 reshares, 2 +1s)

2012-08-29 16:51:16 (0 comments, 0 reshares, 1 +1s)

An introduction to the Social CIO and Forrester's new Social Business & Collaboration Playbook. 

2012-08-29 16:16:10 (0 comments, 0 reshares, 1 +1s)

My first contribution to 'The Community Manager' went live today. More in the works

2012-08-28 16:08:05 (0 comments, 0 reshares, 2 +1s)

New post from +Michael Brito 

2012-08-24 15:43:58 (0 comments, 1 reshares, 2 +1s)

Cool infographic from +Oracle CX

2012-08-20 15:03:49 (0 comments, 0 reshares, 1 +1s)

We've released our latest Quarterly Social Media Trend Report. Tips on Digital Strategy, Pinterest Marketing, and Video Marketing: http://www.room214.com/subscribe

2012-08-15 16:08:56 (0 comments, 0 reshares, 1 +1s)

Customer journey mapping and the social customer #CRM #CEM #scrm #SocialMedia http://bit.ly/IxNPiH

2012-08-14 15:08:01 (1 comments, 0 reshares, 3 +1s)

"Innovation and customer experience don’t always happen to be topics on the same table – one is associated with “creativity” and the other with “service.” So, what do the two have to do with each other? A lot." +Rick Conlow

2012-08-10 19:00:43 (0 comments, 0 reshares, 1 +1s)

2012-07-24 20:04:32 (0 comments, 0 reshares, 1 +1s)

2012-07-16 14:51:55 (0 comments, 0 reshares, 1 +1s)

2012-06-05 19:51:09 (0 comments, 0 reshares, 1 +1s)

Good deck on the importance of building employee advocacy from +Dion Hinchcliffe.

2012-06-05 15:15:27 (0 comments, 0 reshares, 2 +1s)

Cool article. The Jambox is definitely one of our favorite products.

2012-05-21 17:07:28 (0 comments, 0 reshares, 0 +1s)

2012-05-14 16:25:12 (0 comments, 0 reshares, 1 +1s)

Cool study from +The BBC.

2012-05-12 05:11:24 (0 comments, 1 reshares, 2 +1s)

"When you help your customers see the consequences of their actions, it will change their behavior"

2012-05-11 13:56:33 (0 comments, 0 reshares, 2 +1s)

More Brands Adopting Google+
>> Average weekly Google+ circle engagement is up 112%, and content engagement is up 65%. - Report By marketing data firm Simply Measured
Read More: http://www.webpronews.com/more-brands-adopting-google-2012-05
O #Googleplus #googleplusbrands #brandpages #Googleplusbrandpages O

2012-05-09 15:23:43 (0 comments, 0 reshares, 2 +1s)

Gamestorming, not brainstorming by +Brynn Evans #gamestorming

http://www.slideshare.net/bmevans/gamestorming-not-brainstorming-12812225

2012-05-07 22:20:29 (0 comments, 0 reshares, 3 +1s)

"a social media customer service user will tell 42 others about a good experience"

2012-04-20 19:10:18 (0 comments, 0 reshares, 2 +1s)

Check out this new award opportunity from the CXPA around customer experience innovation. Some of you active brands on G+ would make great candidates for this.

2012-04-03 15:23:29 (0 comments, 0 reshares, 1 +1s)

Social business by design

My panel discussion with +John Stepper of Deutsche Bank, +Ming Kwan of +Nokia and +Joshua Scribner of +IBM at Social media Week NYC is now live on Youtube. Many thanks to the panelists for participating, it was a great conversation.

Social Business by Design

2012-03-19 15:58:11 (0 comments, 0 reshares, 2 +1s)

Sweet!

2012-03-13 16:21:28 (0 comments, 0 reshares, 1 +1s)

"Even the best customer experience management strategy will never be completely successful on the front lines of customer service if the rest of the organization does not share a common vision for the #custexp "

2012-03-07 16:38:49 (0 comments, 0 reshares, 1 +1s)

Just stumbled upon +Joe Rawlinson's blog Return Customer. Check it out.

Lots of quality content on customer experience. #custserv #customerexperience

2012-03-05 15:55:19 (0 comments, 0 reshares, 1 +1s)

2012-02-21 16:07:00 (1 comments, 0 reshares, 0 +1s)

Check out this great slide on customer service from +Christopher Penn. Simple and effective.

2012-02-14 15:58:43 (0 comments, 0 reshares, 2 +1s)

2012-02-09 16:06:16 (0 comments, 0 reshares, 0 +1s)

2012-02-08 16:55:35 (0 comments, 0 reshares, 0 +1s)

Very intriguing slide presentation from +Dave Malouf -- guessing it's from a workshop? Looks awesome.

http://www.slideshare.net/dmalouf/what-you-missed-when-you-skipped-design-school?from=new_upload_email

2012-02-06 16:20:09 (0 comments, 0 reshares, 0 +1s)

Interesting to see the findings from +Jay Baer's recent investigation.

Like how he poses the question "Can you make your customers happy without having happy employees first?

2012-01-27 21:04:54 (2 comments, 1 reshares, 1 +1s)

Great Google+ post from Jason Cormier. We have officially left the test phase.

2012-01-25 14:53:59 (0 comments, 2 reshares, 7 +1s)

My o social business circle.

2012-01-25 12:22:26 (0 comments, 0 reshares, 0 +1s)

How Forbes, a 94-Year-Old Brand Engages & Finds Success in a #Social World - onforb.es/AttVt7 #Content #Engagement #sCRM

2012-01-11 20:04:37 (0 comments, 0 reshares, 0 +1s)

79% of consumers who share complaints about poor customer experience online have their complaints ignored #custserv

2012-01-09 16:21:49 (0 comments, 0 reshares, 1 +1s)

Great example of Crisis Management done right. Kudos to +Sphero!

2012-01-09 16:17:20 (0 comments, 0 reshares, 0 +1s)

Great List from Forrester's Kate Leggett. #custserv #crm #scrm

2012-01-04 18:59:19 (18 comments, 6 reshares, 11 +1s)

Here is an updated version of our Brand Pages circle. Wondering what brands are up to on Google+? Check out this shared circle of 500 brand pages for some great examples!

2012-01-04 16:04:26 (0 comments, 0 reshares, 0 +1s)

Bravo +FedEx on having an appropriate and swift response for a potential social CRM nightmare.

2011-12-20 16:21:16 (0 comments, 0 reshares, 2 +1s)

2011-12-15 17:11:42 (1 comments, 0 reshares, 2 +1s)

Check out this awesome post from one of our favorite bloggers, Don Bart.

He regularly writes great stuff on Social Media measurement.

2011-12-15 16:28:35 (0 comments, 0 reshares, 2 +1s)

New post from +Matthew Lees that asks the question: "Are content providers providing a time-saving service…or taking steps toward Big Brother-hood?"