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Top posts in the last 50 posts

Most comments: 2

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2012-10-15 15:49:08 (2 comments, 0 reshares, 2 +1s)Open 

"People feel like they can't be creative because they can't draw," 

"It's not just about art. Innovation and creativity are interchangeable in this way. People need to have confidence in your ability to create and to be creative."

Most reshares: 1

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2014-06-27 21:06:50 (0 comments, 1 reshares, 2 +1s)Open 

Tips on how to build quality customer Journey Maps #customerexperience  

Most plusones: 2

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2014-06-27 21:06:50 (0 comments, 1 reshares, 2 +1s)Open 

Tips on how to build quality customer Journey Maps #customerexperience  

Latest 50 posts

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2015-01-12 16:18:23 (0 comments, 0 reshares, 1 +1s)Open 

Latest updates to our Customer Journey Mapping toolset #customerexperience   #servicedesign   #CX  

Latest updates to our Customer Journey Mapping toolset #customerexperience   #servicedesign   #CX  ___

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2014-10-08 16:30:52 (0 comments, 0 reshares, 0 +1s)Open 

The IMPS (Immediate Mobile Payment System) P2M (Person to Merchant) shopping experience should improve. #cxdesign   #CXGotcha  

The IMPS (Immediate Mobile Payment System) P2M (Person to Merchant) shopping experience should improve. #cxdesign   #CXGotcha  ___

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2014-09-29 16:10:50 (0 comments, 0 reshares, 0 +1s)Open 

Check out our newest templates for Journey Mapping #CX   #design   #designthinking  

Check out our newest templates for Journey Mapping #CX   #design   #designthinking  ___

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2014-09-29 16:07:46 (0 comments, 0 reshares, 0 +1s)Open 

Learning By Design | The impact of #designthinking on the #learning and development community is just beginning http://ow.ly/C4ggf

Learning By Design | The impact of #designthinking on the #learning and development community is just beginning http://ow.ly/C4ggf___

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2014-06-27 21:06:50 (0 comments, 1 reshares, 2 +1s)Open 

Tips on how to build quality customer Journey Maps #customerexperience  

Tips on how to build quality customer Journey Maps #customerexperience  ___

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2014-02-19 18:25:04 (0 comments, 0 reshares, 0 +1s)Open 

A cool 1-page overview of Customer Journey Mapping --> http://designingcx.com/wp-content/uploads/2013/09/CX-Journey-Mapping-Process-1-pager.pdf #CX   #custexp   #cxo  

A cool 1-page overview of Customer Journey Mapping --> http://designingcx.com/wp-content/uploads/2013/09/CX-Journey-Mapping-Process-1-pager.pdf #CX   #custexp   #cxo  ___

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2014-02-19 18:19:36 (0 comments, 0 reshares, 0 +1s)Open 

How not to design a Customer Experience, #designthinking   #CXGotcha   #CXDesign  

How not to design a Customer Experience, #designthinking   #CXGotcha   #CXDesign  ___

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2014-01-14 20:02:34 (0 comments, 0 reshares, 1 +1s)Open 

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2013-11-25 18:06:45 (0 comments, 0 reshares, 0 +1s)Open 

"The questions I try to answer are how can we innovate for the customer at all levels to show our vision, values, culture and brand? How do we know that our vision, values, culture and brand are valued by our target customer and market segment?" #CX   #business   #strategy  

"The questions I try to answer are how can we innovate for the customer at all levels to show our vision, values, culture and brand? How do we know that our vision, values, culture and brand are valued by our target customer and market segment?" #CX   #business   #strategy  ___

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2013-08-15 15:36:53 (0 comments, 1 reshares, 1 +1s)Open 

Is your organization truly delivering a positive, consistent and brand-relevant customer experience?

Oracle’s Christina McKeon discusses best practices for executing an effective CX strategy in 1to1Media. http://pub.vitrue.com/DBis

Is your organization truly delivering a positive, consistent and brand-relevant customer experience?

Oracle’s Christina McKeon discusses best practices for executing an effective CX strategy in 1to1Media. http://pub.vitrue.com/DBis___

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2013-08-15 15:36:38 (0 comments, 0 reshares, 0 +1s)Open 

If you missed us in New York at the Forum For Customer Experience Professionals, watch the highlights and sign up to join us in Los Angeles on October 9–10. We'll feature speakers from Eli Lilly, Safelite AutoGlass, Sears, and Wyndam Hotel Group, as well as the chance to meet face-to-face with Forrester analysts. Learn more at http://www.forrester.com/CXW13.

If you missed us in New York at the Forum For Customer Experience Professionals, watch the highlights and sign up to join us in Los Angeles on October 9–10. We'll feature speakers from Eli Lilly, Safelite AutoGlass, Sears, and Wyndam Hotel Group, as well as the chance to meet face-to-face with Forrester analysts. Learn more at http://www.forrester.com/CXW13.___

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2013-08-15 15:36:25 (0 comments, 0 reshares, 0 +1s)Open 

How can retailers evolve from great customer service to great Customer Experience?via +ICC/Decision Services | Mystery Shopping

How can retailers evolve from great customer service to great Customer Experience?via +ICC/Decision Services | Mystery Shopping___

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2013-06-19 16:13:00 (0 comments, 0 reshares, 0 +1s)Open 

cool talk on human-centered design #design   #cx   #uxdesign   #innovation  

cool talk on human-centered design #design   #cx   #uxdesign   #innovation  ___

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2013-06-06 16:29:48 (0 comments, 0 reshares, 0 +1s)Open 

“The top 1-5% [of executives and social media personalities] in the next few years will have full-time content people around them. There are going to be 500 to 5000 people at this time next year who employ a full-time content person.”

“The top 1-5% [of executives and social media personalities] in the next few years will have full-time content people around them. There are going to be 500 to 5000 people at this time next year who employ a full-time content person.”___

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2013-05-30 16:32:24 (0 comments, 0 reshares, 0 +1s)Open 

With the mobile revolution, your customers are always "on" -- what are the implications for you?

Via +Kevin Glacken.

With the mobile revolution, your customers are always "on" -- what are the implications for you?

Via +Kevin Glacken.___

2013-05-30 16:27:54 (0 comments, 0 reshares, 0 +1s)Open 

Here is our circle of Brands. let us know if you would like to be added

Here is our circle of Brands. let us know if you would like to be added___

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2013-03-27 22:18:55 (0 comments, 0 reshares, 0 +1s)Open 

printable PDF's for facilitating a table top #CX Journey Mapping excersize

printable PDF's for facilitating a table top #CX Journey Mapping excersize___

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2013-02-11 17:04:26 (0 comments, 0 reshares, 0 +1s)Open 

"93% say that improving CX is one of the top three priorities for the next two years, but only 37% are getting started with a formal CX initiative today" #cx   #crm   #customerservice  

"93% say that improving CX is one of the top three priorities for the next two years, but only 37% are getting started with a formal CX initiative today" #cx   #crm   #customerservice  ___

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2013-02-05 19:07:00 (0 comments, 0 reshares, 0 +1s)Open 

Worthwhile article on one of our favorite subjects - Design Thinking

Worthwhile article on one of our favorite subjects - Design Thinking___

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2013-02-04 17:00:41 (0 comments, 0 reshares, 2 +1s)Open 

Customer Experience Journey Mapping Toolkit.    Great tool for facilitating your own Journey Mapping workshop activities  #CX   #CXO   #design

Customer Experience Journey Mapping Toolkit.    Great tool for facilitating your own Journey Mapping workshop activities  #CX   #CXO   #design___

2013-01-07 18:33:07 (0 comments, 1 reshares, 1 +1s)Open 

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2013-01-03 20:40:49 (1 comments, 0 reshares, 1 +1s)Open 

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2012-10-15 19:19:24 (0 comments, 0 reshares, 1 +1s)Open 

"Instead of MBO, churn or close rates, consider performance metrics aligned with the customer experience story board, customer engagement and peer scoring."

"Instead of MBO, churn or close rates, consider performance metrics aligned with the customer experience story board, customer engagement and peer scoring."___

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2012-10-15 15:49:08 (2 comments, 0 reshares, 2 +1s)Open 

"People feel like they can't be creative because they can't draw," 

"It's not just about art. Innovation and creativity are interchangeable in this way. People need to have confidence in your ability to create and to be creative."

"People feel like they can't be creative because they can't draw," 

"It's not just about art. Innovation and creativity are interchangeable in this way. People need to have confidence in your ability to create and to be creative."___

2012-10-11 19:12:57 (0 comments, 0 reshares, 0 +1s)Open 

"You should ask your customers to work with you on developing potential solutions to their biggest pain points."

"You should ask your customers to work with you on developing potential solutions to their biggest pain points."___

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2012-09-07 18:54:13 (0 comments, 0 reshares, 1 +1s)Open 

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2012-08-29 16:51:16 (0 comments, 0 reshares, 0 +1s)Open 

An introduction to the Social CIO and Forrester's new Social Business & Collaboration Playbook. 

An introduction to the Social CIO and Forrester's new Social Business & Collaboration Playbook. ___

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2012-08-29 16:16:10 (0 comments, 0 reshares, 0 +1s)Open 

5 ways to Humanize Your Community Interactions - #cmgr   #cmgrchat   #communitymanagement .

My first contribution to 'The Community Manager' went live today. More in the works___5 ways to Humanize Your Community Interactions - #cmgr   #cmgrchat   #communitymanagement .

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2012-08-28 16:08:05 (0 comments, 0 reshares, 0 +1s)Open 

New post from +Michael Brito 

New post from +Michael Brito ___

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2012-08-24 15:43:58 (0 comments, 1 reshares, 1 +1s)Open 

Cool infographic from +Oracle CX

Cool infographic from +Oracle CX___

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2012-08-20 15:03:49 (0 comments, 0 reshares, 0 +1s)Open 

We've released our latest Quarterly Social Media Trend Report. Tips on Digital Strategy, Pinterest Marketing, and Video Marketing: http://www.room214.com/subscribe

We've released our latest Quarterly Social Media Trend Report. Tips on Digital Strategy, Pinterest Marketing, and Video Marketing: http://www.room214.com/subscribe___

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2012-08-15 16:08:56 (0 comments, 0 reshares, 0 +1s)Open 

Customer journey mapping and the social customer #CRM #CEM #scrm #SocialMedia http://bit.ly/IxNPiH

Customer journey mapping and the social customer #CRM #CEM #scrm #SocialMedia http://bit.ly/IxNPiH___

2012-08-14 15:08:01 (1 comments, 0 reshares, 2 +1s)Open 

"Innovation and customer experience don’t always happen to be topics on the same table – one is associated with “creativity” and the other with “service.” So, what do the two have to do with each other? A lot." +Rick Conlow

"Innovation and customer experience don’t always happen to be topics on the same table – one is associated with “creativity” and the other with “service.” So, what do the two have to do with each other? A lot." +Rick Conlow___

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2012-08-10 19:00:43 (0 comments, 0 reshares, 0 +1s)Open 

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2012-07-24 20:04:32 (0 comments, 0 reshares, 0 +1s)Open 

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2012-07-16 14:51:55 (0 comments, 0 reshares, 0 +1s)Open 

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2012-06-05 19:51:09 (0 comments, 0 reshares, 0 +1s)Open 

Good deck on the importance of building employee advocacy from +Dion Hinchcliffe.

Good deck on the importance of building employee advocacy from +Dion Hinchcliffe.___

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2012-06-05 15:15:27 (0 comments, 0 reshares, 1 +1s)Open 

Cool article. The Jambox is definitely one of our favorite products.

Cool article. The Jambox is definitely one of our favorite products.___

2012-05-21 17:07:28 (0 comments, 0 reshares, 0 +1s)Open 

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2012-05-14 16:25:12 (0 comments, 0 reshares, 0 +1s)Open 

Cool study from +The BBC.

Cool study from +The BBC.___

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2012-05-12 05:11:24 (0 comments, 0 reshares, 1 +1s)Open 

"When you help your customers see the consequences of their actions, it will change their behavior"

"When you help your customers see the consequences of their actions, it will change their behavior"___

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2012-05-11 13:56:33 (0 comments, 0 reshares, 1 +1s)Open 

More Brands Adopting Google+
>> Average weekly Google+ circle engagement is up 112%, and content engagement is up 65%. - Report By marketing data firm Simply Measured
Read More: http://www.webpronews.com/more-brands-adopting-google-2012-05
O #Googleplus #googleplusbrands #brandpages #Googleplusbrandpages O

More Brands Adopting Google+
>> Average weekly Google+ circle engagement is up 112%, and content engagement is up 65%. - Report By marketing data firm Simply Measured
Read More: http://www.webpronews.com/more-brands-adopting-google-2012-05
O #Googleplus #googleplusbrands #brandpages #Googleplusbrandpages O___

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2012-05-09 15:23:43 (0 comments, 0 reshares, 0 +1s)Open 

Gamestorming, not brainstorming by +Brynn Evans #gamestorming

http://www.slideshare.net/bmevans/gamestorming-not-brainstorming-12812225

Gamestorming, not brainstorming by +Brynn Evans #gamestorming

http://www.slideshare.net/bmevans/gamestorming-not-brainstorming-12812225___

2012-05-07 22:20:29 (0 comments, 0 reshares, 2 +1s)Open 

"a social media customer service user will tell 42 others about a good experience"

"a social media customer service user will tell 42 others about a good experience"___

2012-04-20 19:10:18 (0 comments, 0 reshares, 0 +1s)Open 

Check out this new award opportunity from the CXPA around customer experience innovation. Some of you active brands on G+ would make great candidates for this.

Check out this new award opportunity from the CXPA around customer experience innovation. Some of you active brands on G+ would make great candidates for this.___

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2012-04-03 15:23:29 (0 comments, 0 reshares, 0 +1s)Open 

Social business by design

My panel discussion with +John Stepper of Deutsche Bank, +Ming Kwan of +Nokia and +Joshua Scribner of +IBM at Social media Week NYC is now live on Youtube. Many thanks to the panelists for participating, it was a great conversation.

Social Business by Design

Social business by design

My panel discussion with +John Stepper of Deutsche Bank, +Ming Kwan of +Nokia and +Joshua Scribner of +IBM at Social media Week NYC is now live on Youtube. Many thanks to the panelists for participating, it was a great conversation.

Social Business by Design___

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2012-03-19 15:58:11 (0 comments, 0 reshares, 1 +1s)Open 

Sweet!

Sweet!___

2012-03-13 16:21:28 (0 comments, 0 reshares, 1 +1s)Open 

"Even the best customer experience management strategy will never be completely successful on the front lines of customer service if the rest of the organization does not share a common vision for the #custexp "

"Even the best customer experience management strategy will never be completely successful on the front lines of customer service if the rest of the organization does not share a common vision for the #custexp "___

2012-03-07 16:38:49 (0 comments, 0 reshares, 1 +1s)Open 

Just stumbled upon +Joe Rawlinson's blog Return Customer. Check it out.

Lots of quality content on customer experience. #custserv #customerexperience

Just stumbled upon +Joe Rawlinson's blog Return Customer. Check it out.

Lots of quality content on customer experience. #custserv #customerexperience___

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2012-03-05 15:55:19 (0 comments, 0 reshares, 1 +1s)Open 

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